Poursuit

Support

Quick answers first. If yours isn't here, email us — a human reads every message.

How do I cancel or manage Poursuit+?

Subscriptions are billed by the App Store or Google Play, so they're managed there. In the app: Settings → Manage subscription, which opens your store's subscription page. Canceling stops future renewals; you keep access until the end of the period you've already paid for.

How does the free trial work?

New subscribers get one free trial (7 days monthly, 14 days yearly). It converts to a paid subscription when it ends unless you cancel before then. One trial per person — switching plans doesn't start a new one.

Can I get a refund?

Refunds are handled by Apple or Google under their policies. Apple: reportaproblem.apple.com. Google: play.google.com → Order history. We can't process store refunds ourselves, but we'll help you find the right place.

My bar isn't in the app.

Tell us the name and the city at support@poursuit.app. Venues with a published happy hour are usually added within a few days.

A deal or time was wrong.

Hours and deals change constantly, and venues don't always publish updates. Confirm before you go — and tell us what you found, with the venue name, so we can correct it: support@poursuit.app.

Poursuit isn't available in my area.

We're live in select metro areas and expanding. If the app says "Not pouring here yet," tap Notify me — that's exactly how we decide where to go next.

Break the Ice — how does it work, and how do I stay safe?

You only see people checked in at the same venue, a photo is required, and there are no DMs or phone numbers — a match just means go say hi. Report and Block are on every profile (⋯ menu); blocked people disappear for both of you. In an emergency, contact local emergency services.

How do I delete my account?

In the app: Settings → Delete Account. It's a two-step confirmation and it's permanent — your profile, photos, and history are removed. Your subscription (if any) must be canceled separately in your store's subscription settings.